General Terms and Conditions GTC
Private Ski Teacher Zermatt
From 1 December 2024 (replace all previous GTCs)
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1 General provisions
1.1 Scope of application
These General Terms and Conditions (GTC) apply to all offers and activities between Private Ski Teacher Zermatt on the one hand and the customer (hereinafter referred to as the Customer) on the other.
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1.2 Prices
All prices are quoted in Swiss francs and include the relevant statutory taxes. Private Ski Teacher Zermatt reserves the right to change prices or technical specifications.
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1.3 Means of payment
Private Ski Teacher Zermatt accepts the following means of payment: credit cards: Mastercard, Visa and American Express; Maestro card, VISA Electron and Twint.
2. Private Ski Teacher Zermatt
2.1 Business area
Private Ski Teacher Zermatt operates a snow sports school that offers ski and snowboard lessons to adults and children of all ages, in private and group lessons, as well as guiding.
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2.2 Booking
The customer can book lessons and guiding directly via the website https://www.privateskiteacher.ch.
2.3 Conclusion of contract
The booking of lessons or guiding is binding for the customer as soon as Private Ski Teacher Zermatt confirms the reservation to the customer by e-mail.With each booking, the full amount is received in advance.
This serves on the one hand to guarantee the booking and on the other hand to keep the processes lean. The booking is only considered confirmed once payment has been received.
With each booking, the customer accepts the General Terms and Conditions of Private Ski Teacher Zermatt.
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2.4 Lift ticket
The lift ticket is not included in the price of the lesson.
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2.5 Material and equipment
Material and equipment are not included in the price of the lesson.
All material and equipment can be hired from local sports shops.
2.6 Insurance and liability
Insurance (health and accident insurance including sports accidents) is the responsibility of the participant. We recommend taking out cancellation costs and return transport insurance.
Private Ski Teacher Zermatt accepts no liability for accidents and damage to persons, equipment, infrastructure or third parties.
Claims for damages due to errors in illustrations, prices and texts are strictly excluded.
2.7 Lessons
2.7.1 Beginner lessons
Beginner ski and snowboard lessons are organised with a minimum of 1 person and a maximum of 2 persons. The number of participants must be specified when booking. Beginners' lessons take place daily from 10:00 - 12:00 (2 hours) in the Wolli Park on Sunnegga, subject to the availability of instructors from Private Ski Teacher Zermatt. Private Ski Teacher Zermatt always endeavours to find the best possible solution for the customer. Bookings can only be made directly via the website https://www.privateskiteacher.ch. With corresponding advance payment.
2.7.2 Private lessons
Private lessons are personalised for the client, accompanied by family and/or friends up to a maximum of 8 people. Private Ski Teacher Zermatt therefore guarantees an unforgettable experience for the customer and individual needs can be better catered for. No external persons will be present during this private lesson. Private lessons can be booked on a daily basis for one or more consecutive days. Bookings can only be made directly via the website https://www.privateskiteacher.ch with the corresponding advance payment. Private Ski Teacher Zermatt will allocate the instructor responsible. The customer's preferences will be taken into account as far as possible. Private Ski Teacher Zermatt reserves the right to change the instructor if operational reasons make this necessary. Private lessons take place daily from 09:00 - 15:30. The meeting and starting point can be chosen by the customer for the first day. Meeting and starting points are
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Matterhorn Express valley station
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Entrance to the Sunnegga-Rothorn cable car valley station
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Gornergrat railway entrance
The meeting point for the next day is determined and agreed at the end of the day.
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For the transfer from the accommodation to the agreed meeting and starting point, we recommend the local buses or a taxi.
2.7.3 Realisation
Private Ski Teacher Zermatt reserves the right to cancel or interrupt lessons if natural/weather conditions or other circumstances (such as force majeure, official measures, closure of the cable cars and/or lifts) make this necessary. In such a case, the customer is entitled to make up for the lesson(s) that could not be held. A refund for lessons that could not be held will be considered on a case-by-case basis if it is not possible to make up for them during the stay in Zermatt or at another time.
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2.8 Guarantee
The instructor defines the content of the lessons, the learning steps and the desired learning success together with the customer. This depends on the customer's previous knowledge and abilities. Private Ski Teacher Zermatt cannot guarantee any specific learning success.
2.9 Cancellation
A confirmed booking must be cancelled by the customer on the website https://www.privateskiteacher.ch at least 5 days before the first booked lesson in order to avoid any costs. In the event of cancellation between 5 days and 3 days before the first booked lesson, the customer will be refunded 50% of the booking price paid. If the customer cancels their booking within 72 hours before the first booked lesson, does not start a lesson, is more than 30 minutes late or a lesson that has started has to be interrupted for reasons for which the customer is responsible, the customer must pay for these lessons in full.
2.10 Refunds
Cancellations and rebookings are possible free of charge up to 5 days before the start of the course in accordance with the guidelines of Private Ski Teacher Zermatt. For cancellations from 5 days to 72 hours before the start of the course, 50% of the reservation price paid will be charged. For cancellations within 72 days before the start of the course, 100% of the reservation price paid will be charged. Changes to bookings are no longer possible from 5 days before the start of the first booked lesson. Short-term bookings up to 24 hours before the start of the course can neither be cancelled nor rebooked.
In the event of a no-show with a delay of more than 30 minutes or if a lesson that has started is cancelled for reasons for which the customer is responsible, the customer must pay for these lessons in full. 100% of the course costs paid will be charged.
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2.10.1 Full refund
Private Ski Teacher Zermatt will refund the customer in full for lessons paid for but not received in the form of additional lessons, or if the lesson cannot be made up, a refund will be considered:
a) in the event of proper cancellation (see Article 2.7);
b) in the event of cancellation due to accident or illness on presentation of a medical certificate from a local doctor. The medical certificate must be submitted to Private Ski Teacher Zermatt before the first agreed lesson, but at the latest immediately after receipt. The booked lessons must be duly cancelled. In the event of late submission of medical certificates and cancellation, the no-show policy in accordance with Article 2.9/2.10 applies to the missed lesson
2.10.2 Partial refund
In the event of cancellation by Private Ski Teacher Zermatt (see Article 2.7.3), the customer will be refunded the lessons paid for but not received after deduction of a 20% processing fee, up to a maximum of CHF 500.00.
2.10.3 No refund
In the following cases there will be no refund of paid lessons:
In the event of non-regular cancellation (see Article 2.9);
for the reasons listed, which are the responsibility of the customer (see Article 2.9).
2.10.4 Refund
Refunds will be made to the means of payment used at the time of booking.
2.11 Liability
Private Ski Teacher Zermatt accepts no liability for accidents during lessons. It is the customer's responsibility to take out appropriate insurance.
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3. Final provisions
3.1 Compensation for damages
Claims for damages due to deviating illustrations or errors in the labelling of prices or texts are excluded.
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3.2 Changes
Private Ski Teacher Zermatt reserves the right to amend these GTCs at any time. The currently valid GTCs apply to the customer at all times.
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3.3 Data protection
The privacy policy of Private Ski Teacher Zermatt is an integral part of these GTCs. It can be viewed here: https://privateskiteacher.ch/en/agb.
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3.4 Applicable law and place of jurisdiction
The place of fulfilment for the agreed services is Zermatt. The legal relationship between Private Ski Teacher Zermatt and the customer is governed by Swiss law. The place of jurisdiction is Zermatt.
Privacy Policy
Private Ski Teacher Zermatt
Privacy Policy
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This privacy policy informs you about how we handle the privacy of all users of our website. We may change this Privacy Policy at any time by posting an updated version here. Where possible, we will provide you with a new Privacy Policy if we make any material changes. Otherwise, please check our website regularly for changes to this privacy policy.
Responsibility
Private Ski Teacher Zermatt, 3920 Zermatt, Switzerland or the contracting party for the provision of services is responsible for the processing of your personal data. Your data is used exclusively in connection with Private Ski Teacher Zermatt, 3920 Zermatt, Switzerland. References in this Privacy Policy to “we” or “us” refer exclusively to Private Ski Teacher Zermatt.
Collection and processing of personal data
As a user, you do not need to register to access most areas of our website.When you access our website, the following data is stored in log files:Your IP address, date and time of your access, browser request and general information about your operating system and browser.This usage data forms the basis for statistical, anonymous analyses to identify trends in order to improve our website and our offers accordingly. We also collect data that you have provided in our social media accounts (see below under “Social media platforms”), and you may be required to provide us with a limited amount of personal data in order to receive certain services or products from us. In these cases, we process your personal data in order to communicate with you and maintain our relationship with you, to provide and improve our services and products to you and our customers, to send newsletters and feedback forms etc. (see below) and to provide you with our services and products.(see below) and to comply with legal obligations, including the establishment, exercise or defense of legal claims.For example, the following services require registration on our website and/or the provision of personal data:
Subscription to our newsletter
Subscribers to our newsletter receive information about new services and special offers.
Only basic personal data such as your name and e-mail address are required for registration.For verification purposes, we will send you a confirmation e-mail immediately after completing the registration process.During this process, we may also store your IP address and the date and time of registration.The personal data collected as part of your registration will be used to send you our newsletter. Further information on our newsletter service provider can be found below (“Newsletter and promotions”).
Booking requests
You are obliged to provide us with certain personal data if you wish to book ski, snowboard or telemark courses or receive other personalized services or products from us.
This personal data includes in particular your name, your contact details and, if applicable, your date of birth, your gender or your preferred language.
We may also collect particularly sensitive personal data (e.g. health-related data) if you provide us with such information (e.g. in the context of dietary restrictions).We may also collect personal data from third parties that you provide to us.It is your sole responsibility to obtain the consent of these third parties, insofar as this is necessary for the disclosure of their personal data to us.Please also refer to our respective forms for the type of personal data you must provide us with (booking request form, etc.).
We may forward your data to our ski or snowboard instructors and, if necessary, contact your hotel to get in touch with you.
Feedback
Your satisfaction is very important to us.
We invite you to give us your feedback via our feedback form offline or on our website.
You will be asked to provide a limited amount of personal information such as your name and contact details.
We might forward your feedback to the person you are referring to, contact you after your feedback and mention your feedback on our website in an anonymized form.
Contact form
You can use a contact form if it is made available on our website.
If you use the contact form, you will be asked to provide a limited amount of personal data such as your name, e-mail address, telephone number and the message you wish to send us.
We may use this information to contact you or respond to your message.
Legal basis
The processing of personal data for the purposes set out above (see section “Collection and processing of personal data”) is based on the following basis:
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that it is necessary for us to perform a contract, i.e. we will process and use your personal data to fulfill our contractual obligations so that we can provide you with the products and services you have requested;
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for legal compliance, i.e. we will process and use your personal data to comply with legal obligations under applicable laws
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for legitimate interests, including the interests set out above, i.e. we will process and use your personal data to perform and improve our products and services by sending you marketing communications and feedback questionnaires
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and/or on the basis of consent, e.g. if you sign up for a newsletter or purchase products, you consent to the use of the personal data you have provided to fulfill the purposes we have communicated to you.
​Security and disclosure
We protect the confidentiality and security of your personal data. Access to such personal data is restricted and we have taken appropriate technical and organizational security measures to protect such personal data from loss, misuse, unauthorized access or alteration and unauthorized disclosure. Your personal data will only be processed and stored in Switzerland and will not be disclosed to third parties, unless otherwise stated in this Privacy Policy. We will ensure an adequate level of data protection when personal data is transferred to third parties or foreign jurisdictions. We may disclose your personal data to the following recipients and for the following purposes: to our service providers (see in particular the section “Newsletter and promotions” below); to other companies for the purposes described in this Privacy Policy; to process a service request that is not or not exclusively provided by us; if you expressly request this; if this is necessary to comply with a court order or a legal or regulatory requirement; or if the disclosure of such personal data is reasonably related to the sale or other disposal of our company or parts thereof.
Cookies and Google Analytics
Cookies are text files that are placed on your device to analyze how users use a website. After the browser session, most of the cookies we use are deleted from your device (“session cookies”). Other cookies remain on your device (“persistent cookies”) and enable us to recognize them the next time you visit our website. This allows us to improve your access to and experience of our website. You can prevent the storage of persistent cookies by deactivating them via your browser settings. Please note that disabling cookies may affect your browsing experience.our website uses Google Analytics, a web analytics service provided by Google Inc. USA (Google). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of our website is usually transmitted to a Google server in the USA and stored there.
However, if IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will a full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly, but please note that in this case you may not be able to use all the functions of our website to their full extent. In addition, you can prevent data generated by the cookie and related to your use of our website (including your IP address) from being collected and processed by Google by downloading and installing the browser plug-in at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
This website uses Google Analytics with the extension “anonymizeIP ()”, whereby the IP addresses are shortened before further processing in order to exclude direct connections to individuals.
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Social-Media-Plattformen
We offer plugins for various social media platforms that you may wish to participate in. We are not liable or responsible for any misuse by third parties of the personal data you publish via social media platforms. We recommend that you familiarize yourself with the privacy policies of the respective social media platforms.
Facebook Plugins („Like“ Button)
Plugins from the social network Facebook, Facebook Inc, 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our websites. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our site. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/. When you visit our website, a direct connection is established between your browser and the Facebook server via the plugin. As a result, Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information can be found in Facebook's privacy policy at https://www.facebook.com/about/privacy/. If you do not want Facebook to be able to assign your visit to our pages to your Facebook user account, please log out of Facebook before visiting our website. Twitter pluginsFunctions of the Twitter service are integrated on our pages. The plugins are recognizable by a Twitter logo (bird outline / relief). These features are offered by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Twitter. Further information can be found in Twitter's privacy policy at http://twitter.com/privacy. You can change your data protection settings on Twitter in the account settings at http://twitter.com/account/settings
We receive a number of different types of information that you and Instagram API provide to us when you create and use our widgets or website. We use Instagram API to retrieve information about photos from a specific username or hashtag. We only use basic data such as image links, tags and captions. We do not store Instagram images and videos on our data servers. We only need their URLs. Images in our widgets come directly from Instagram.
YouTube-Plugins
Among other things, our website uses the provider YouTube to integrate videos. YouTube is operated by YouTube LLC, headquartered at 901 Cherry Avenue, San Bruno, CA 94066, USA. YouTube is represented by Google Inc. with headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When you view a page of our website with such a plugin, a connection to the YouTube servers is established and the plugin is displayed. This transfers to the YouTube server which page(s) of our website you have visited. If you are logged in as a YouTube member, YouTube links this information to the corresponding personal user account. If the plugins are used, for example by clicking on the start button of a video, this information is also assigned to the user account. You can prevent this link by logging out of your YouTube account and other YouTube LLC and Google Inc. user accounts before using our website and deleting the corresponding cookies. Further information on data processing and data protection by YouTube (Google) can be found at https://www.google.com/policies/privacy/.
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Newsletter and Promotions
We may use your personal data to contact you with newsletters, marketing or promotional material or other information that may be of interest to you. You will only receive newsletters if you have subscribed to our newsletter service (see above). Our newsletters contain tracking pixels that enable log file recording for the statistical analysis of our newsletter campaigns. We could see if and when an email was opened and which links in the email were activated. We use MailChimp, who provide us with email marketing services. MailChimp is represented by The Rocket Science Group LLC, 675 Ponce de Leon Avenue NE, Suite 5000, Atlanta, GA 30308 USA. We store your email address on Mailchimp solely for the use of email marketing services. You may opt out of receiving these or any communications from us by contacting us at hello@privateskiteacher.ch or by following the unsubscribe link or instructions provided in the email we send.
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Your Rights
We will delete your personal data collected by us when all processing purposes have been fulfilled, provided there are no statutory retention obligations. You have the right to request access to the personal data we have stored about you, the correction of incorrect personal data, the restriction of access to and the deletion of personal data. If you also believe that your rights under the applicable data protection laws have been violated, you can lodge a complaint with the competent data protection authority. If you have any questions or requests, please contact us at: hello@privateskiteacher.ch or write to us at Private Ski Teacher Zermatt, Steinmattstrasse 89, 3920 Zermatt, Switzerland.
Last updated: 01.12.2024
Terms of use
Private Ski Teacher Zermatt
Terms of use
This website is operated and owned by Private Ski Teacher Zermatt. By visiting and using this website, you declare that you agree to the following terms of use. We may change these terms of use at any time without prior notice. Please check our website regularly for changes to these terms of use. Your continued visit and use of our website constitutes your acceptance of any changes.
Responsibility for the content
The entire content of this website serves as a guide to the services and products we offer. The content of our pages has been compiled with reasonable care. However, we cannot guarantee that the content is correct, complete or up-to-date. The content may be changed at any time and without prior notice.
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Responsibility for links and our social media platforms
Our website contains links to third-party websites and to various social media platforms, e.g. Facebook, Twitter, YouTube and Instagram, which you may wish to use. These platforms are mainly used to facilitate access to content and to share content with other internet users. When linking to the social media platforms of third-party providers, we have no influence on the presentation and use of the content provided there. We assume no liability or responsibility for such content and its accuracy, completeness or timeliness. Linking to a third party website does not imply that we recommend or endorse the third party or the third party's products and services.
Copyright ©
Unless otherwise stated, the copyright and all other rights to content, texts, images, photos, films or other elements and files on our website belong exclusively to us, our licensors or the expressly named rights holder. You undertake not to use, in particular not to copy, publish or otherwise reproduce any content without the prior written consent of the rights holder. You agree that we are authorised to reproduce, modify, translate, publish or otherwise use the content you provide to us (e.g. via our feedback or contact forms) for our own purposes as we deem appropriate.
Impressum
Private Ski Teacher Zermatt
Contact:
Private Ski Teacher Zermatt
Steinmattstrasse 89
3920 Zermatt
Schweiz
E-Mail: hello@privateskiteacher.ch
Tel.: +41 27 967 69 49
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Disclaimer
The author assumes no liability whatsoever in regards to the correctness, accuracy, up-to-dateness, reliability and completeness of the information. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will be rejected. All offers are non-binding. The author expressly reserves the right to change, supplement or delete parts of the pages or the entire offer without separate announcement or to discontinue publication temporarily or permanently.
Liability for links
References and links to any third party websites are outside our area of responsibility. We decline all responsibility for such websites. Access and use of such websites is at the user's own risk.
Author’s rights
The copyrights and all other rights to the content, images, photos or other files on the website belong exclusively to Private Ski Teacher Zermatt or to the specifically named rights holders. The written consent of the copyright holders must be obtained in advance for the reproduction of any elements.
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Copyright
The copyright for all contents of this website is owned by Private Ski Teacher Zermatt or the specifically the named rights holders.